We understand that sometimes you may need to return a product you have purchased from us. To assist you, we have set out below the Gemini Catering Equipment Online Returns policy highlighting key points you should know. Please call us toll free on 1800 115 733 if you have any questions at all in relation to this policy.
Please note that this policy differs from the policy covering goods purchased in-store – this policy can be obtained by contacting us toll free on 1800 115 733.
1. If the goods are faulty:
Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognize that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Gemini Catering Equipment adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
We will happily provide a refund or replacement for goods that are deemed faulty. Faulty goods must be returned to Gemini Catering Equipment for inspection prior to any remedy action.
If you think that there is a fault with an item you have received, please let us know straight away by contacting us toll free on 1800 115 733. Please include as many details as possible about the order and the problem with the goods.
2. If you change your mind:
We want to give you a hassle free way to return goods for an exchange or credit note. We will offer an exchange or store credit note for goods returned on the basis of change of mind (this also includes orders for the wrong item and errors in sizing for clothing).
If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. A valid tax invoice / receipt must also be supplied with goods returned on the basis of change of mind.
We will accept returns based on change of mind within 14 days of the original purchase.
We will not accept returns of any items that are made to order or special order items (this is indicated in the item’s product page) on a change of mind basis. We also will not accept any commercial equipment or appliance on a change of mind basis: this includes any item under the category page ‘Equipment’.
The original freight charge will not be refunded or credited for goods returned on a change of mind basis.
3. Returns Generally:
This section 3 applies to the return of all goods, regardless of whether they are faulty or you choose your mind or need a different size.
You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Additionally, items may also be returned in person to our store.
Gemini Catering Equipment should be given appropriate notification of any returns before they are sent. This includes returns brought into our store. This can be done by email or by calling us on 1800 115 733.
All returns, including those for faulty goods, should be accompanied with proof of purchase (tax invoice / receipt). Bank statements will not be accepted.
We recommend you use a postal service that insures you for the value of the goods you are returning.